We are sure you will love your purchase from palembanghome.

To the best of our knowledge everything on this website is correct at the time of loading the page, if however you do find a mistake please contact us at info@palembanghome.co.nz

Gift Wrapping

Here at palembanghome we love to make your gift look beautiful, if you would like to have your gift wrapped for a particular occassion please email us on info@palembanghome.co.nz

Cancelling Orders:

Orders cannot be cancelled after payment has been made. If you process an order in error please contact us at info@palembanghome.co.nz

Delivery:

​We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 12pm Monday to Friday will be processed within the same day, orders placed after 12pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day. At this stage we only ship to New Zealand addresses.

A flat rate of $10.00 per order is charged. On orders over $200.00 delivery is free of charge.  The free delivery excludes larger items. Please contact us for a quote for delivery.  If payment goes through we will then contact you for added delivery price of larger items. Larger items will have a note about this on the website.

We use Fastways Couriers, you will receive an email confirming that your order has been shipped which will include your tracking number. When supplying a delivery address where possible use a physical address where there will be someone present to receive your delivery between 9am and 5pm weekdays. If you want your parcel delivered to a rural address please email us on info@palembanghome.co.nz to find out pricing. Please note that palembanghome or Fastways Couriers are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address.

If you haven't received your parcel after the expected delivery time please check its progress via the tracking link in your oder confirmation email. Any problems please contact us at info@palembanghome.co.nz

 

Returns and Exchanges:

​If you would like to return an item please contact us by emailing info@palembanghome.co.nz within 3 working days of receiving your parcel.

You can return or exchange any item purchased through our online store within 10 working days.

Items must be returned unused and unaltered with all original packing intact. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty. You will be responsible for the item until it reaches us.

Returns or exchanges can be processed either online or through our physical store in Gisborne.

Damaged or Faulty Goods:

If something in your parcel is damaged or not what you ordered please send it back and we'll exchange it or refund the price. Any faulty or incorrect product must be returned or exchanged within 10 working days. Please contact us immediately upon discovering the fault or error at info@palembanghome.co.nz

Once we have received the item we will repair, replace or refund the item (at our discretion as per the Consumer Guarantees Act 1993. In which case will be done within 5 working days.) If the item is faulty or incorrect we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item.

Returns and exchanges can be processed through our physical store in Gisborne.

Payments:

All prices are in NZD and include GST.

We accept Visa and MasterCard.

For your safety payments are processed on an independent secure hosted website.

palembanghome uses DPS Payment Express Payment Gateway for its online credit card transactions.

DPS provides a safe and secure online payment service. Payments are processed in real time.

palembanghome does not have access to your credit card details.

Visit www.paymentexpress.com for more info on online credit card payments.

Privacy Policy:

We guarantee that your personal information will not be shared with any third parties.​​​